There’s no right or wrong way to respond to an HIV diagnosis.

Everyone processes it in their own way. It can spark a whole range of emotions: shock, fear, anger, sadness, shame and everything in between, but it’s important that you don’t feel like you’re alone.

There are lots of people out there who understand how you may be feeling. There are also a lot of resources available to support you now and throughout your HIV journey. As you find more information and make connections that work for you, things should begin to make more sense.

So, take your time but remember, you don’t need to know everything straight away. Living with HIV is a journey and with the support of experts, peers, advocates, community members and more, you can learn a lot along the way.

Here are some tips to getting started on your HIV journey from people who have been there themselves, including those who received their HIV diagnosis later in life.


Everybody deals with their HIV diagnosis differently and there’s no such thing as the right way to do it. However, there are some things that can help you get through this initial stage of your HIV journey.

Here are some top tips on dealing with your diagnosis from people living with HIV.

  • 1. Don’t panic

    So, you’ve just been told you’re HIV positive and there’s a lot going on. It’s normal to be scared or worried but take a breath and slow down, everything is going to be ok – people living with HIV today can expect to live a long and healthy life, just like the rest of the population.1

    It is scientific fact that when a person living with HIV is on effective medication and has achieved an undetectable viral load, they cannot pass on HIV to their sexual partners.2,3 That means you can continue to have sex without fear of passing it on, start a family, and pursue all the dreams you had before you received your HIV diagnosis.

    Find about more about U=U (Undetectable=Untransmittable).

  • 2. Ask questions

    Remember, there’s no such thing as a stupid question on your HIV journey

    If a question pops into your head, write it down somewhere safe. That way when you’re at home you can look it up on a reputable website or ask your healthcare team next time you have an appointment.

  • 3. You don’t need to go through it alone

    When you’ve just been given your HIV diagnosis, it can be very tempting to keep it all to yourself. You might feel like this is something you need to deal with alone or you don’t want anyone else to know – that’s understandable, but having someone to discuss your situation with can lighten your load and help you feel empowered and more in control of your diagnosis.

    Here are some things you can try:

    • Sit down with a trusted friend or family member and share as much as you feel comfortable
    • Get in touch with an HIV support organisation. For example, Positively UK can set you up with a positive peer mentor
    • Looped In, created and run by NAT (National AIDS Trust), allows users to create custom webpages that can be shared with others to support conversations about HIV

    Take your time and choose what feels right and safe for you, and remember, the benefits of sharing can be life-changing.

Sharing HIV diagnosis stories

Hearing about how other people got through this stage of their HIV journey can help you feel less alone and more positive moving forward. These stories are from people who are now proudly living happy and healthy lives with HIV.

HIV diagnosis: Finding your best strategy

Receiving the news that you’re living with HIV can be difficult to process. It's normal to feel negatively about your diagnosis but try to counter it by reminding yourself that HIV isn’t what it used to be.

Today, there are many treatment options, resources and support systems available that can help you live long, healthy, and happy lives with HIV.4

Developing a positive strategy for managing your HIV can really help. Here are a few tips from people within the HIV community:

  • 1. Educate yourself

    After your HIV diagnosis, find reliable HIV resources and bookmark them so that you can get good answers whenever questions pop up.

  • 2. Identify your ‘home’ clinic

    This should be somewhere you feel comfortable and can build a strong, trusting relationship with your healthcare team. It doesn’t always have to be the clinic closest to where you live – remember, you are free to choose the option that works best for you.

  • 3. Have a ‘go-to’ person

    This is someone that you can share your concerns with face-to-face and who can answer your questions. It could be a healthcare professional, an HIV peer mentor or someone from the wider community. The most important thing is that it’s someone you trust who is well informed about HIV.

  • 4. Stay informed and in control

    HIV can be managed alongside any other health and wellness issues you may have. Treat your HIV journey with the same importance you would give to your diet, fitness, and mental health.

NP-GBL-HVU-WCNT-210087 | March 2022


The first goal of HIV treatment is to make your viral load undetectable, meaning your viral load is so low that it can’t be detected by the tests used to measure it.4

When you have an undetectable viral load, the virus becomes "untransmittable”. This means, with effective treatment, you can’t pass HIV on to your sexual partners.4

U=U is an empowering message that helps a lot of people feel more confident about their condition.

A breakthrough for people living with HIV

If you are living with HIV and maintain undetectable levels of the virus, there is great news. HIV can’t be passed on to your sexual partners.3

In 2019, the findings of the PARTNER study proved that when a person living with HIV is on effective medication with an undetectable viral load, they cannot pass on HIV to their sexual partners.2,3,5

Data from the Positive Perspectives study highlighted the importance of this happy fact. For example, people living with HIV who are told about U=U by their healthcare providers are more likely to be satisfied with their treatment, take their medication as prescribed and have better health and wellbeing.6

The science behind U=U

Scientific studies show that people living with HIV can live healthy, full lives, without fear of passing on HIV.3

The landmark PARTNER study looked at over 112,000 instances of sex without a condom, where one partner was HIV positive, and one was HIV negative. When the HIV positive partner was on an effective treatment – reducing their viral load to ‘undetectable’ levels – there were zero cases of HIV transmission.2,3,5

Key findings from Positive Perspectives

To help support people living with HIV to live long, happy, healthy lives, it’s important to understand the challenges people face post HIV diagnosis , and how they impact their quality of life.

Positive Perspectives is a global study that shines light on the experiences and aspirations of 2,389 people living with HIV aged 18-84 from 25 countries. It investigates how people living with HIV rate their health, how HIV impacts their lives and how it affects their outlook for the future.6

Starting new conversations

Just over one-third of people who took part in the study said they were not told about U=U by their healthcare team. Men who have sex with women are the least likely group to report having been given this information:6,7

Starting new conversations
Starting new conversations

The impact of U=U

There are physical, mental and social benefits to talking to your doctor about U=U. People living with HIV who said they were told about U=U by their healthcare team, had better health than those who hadn’t.7 They were also more satisfied with their treatment and a higher percentage reported virologic control:7

Impact of U=U
Impact of U=U
Impact of U=U
Impact of U=U
Impact of U=U
Impact of U=U

Helping you to stay on track

U=U can help you with adherence too. Knowing that an undetectable viral load can be reached helps and motivates many people living with HIV to stick to their treatment plan:7

Helping you to stay on track Helping you to stay on track


Becoming undetectable is an empowering experience for many people living with HIV that helps them feel more in control of their condition and life. Hearing what U=U meant for others can help inspire you on your own HIV journey

NP-GBL-HVU-WCNT-210083 | March 2022

Making sense of your HIV diagnosis
Making sense of your HIV diagnosis


Understanding the different types of HIV medications available to you can make it easier to talk to your doctor about your treatment options.

There was a time when HIV care focused solely on suppressing the virus. As HIV care has evolved, ensuring a good quality of life for people living with HIV is now just as important as effective HIV treatment and care.

Working together with your healthcare team to understand what's going on within your body may be the best way to get the most from your HIV care.


  1. Life expectancy for people with HIV. Available at: [Accessed September 2021].
  2. Rodger AJ, et al. JAMA. 2016;316:171–181.
  3. NAM AIDSMAP. What does undetectable = untransmittable (U=U) mean?. Available at: [Accessed September 2021].
  4. National Health Service. Treatment – HIV and AIDS. Available at: [Accessed: September 2021].
  5. Rodger AJ, et al. Lancet. 2019;393:2428–2438.
  6. Global Positive Perspectives Study, Wave 2: Understanding the Unmet Needs of People Living with HIV. Available at: [Accessed September 2021].
  7. Okoli C, et al. Poster presented at the 23rd International AIDS Conference; 2020; July 6–10. Poster PED 0773.

NP-GBL-HVU-WCNT-210088 | March 2022


Word Type

Sub Heading



Word Type

Sub Heading


Reporting of side effects

If you get any side effects, talk to your doctor, pharmacist, or nurse. This includes any possible side effects not listed in the package leaflet. You can also report side effects directly via the GSK Reporting Tool link By reporting side effects, you can help provide more information on the safety of this medicine.

If you are from outside the UK, you can report adverse events to GSK/ ViiV by selecting your region and market, here.